Silkysteps early years forum - planning ideas for play

Silkysteps early years forum - planning ideas for play (http://www.silkysteps.com/forum/index.php)
-   Level 3 Diploma EYE NVQ (http://www.silkysteps.com/forum/forumdisplay.php?f=269)
-   -   describe how to respond to complaints? (http://www.silkysteps.com/forum/showthread.php?t=16572)

cookie74 08-10-2012 11:26 AM

describe how to respond to complaints?
 
hi please help

i have to answer this question: describe how to respond to complaints????

i dont know how to respond to complaints as i am a student and any complaints made to me i tell the person to speak to the manager.

how do i write about it??

thanks :banghead: :duh::fryingpan

tutu 08-10-2012 01:04 PM

there will be a complaints procedure on your setting you need to describe what it says and say what you as a student would do you also need to say how you would react , rudely? dismissive etc?

Ruthierhyme 01-11-2013 12:30 AM

This is a late add, hoping the links below may also proove helpful

Help for Duty of care - SHC34 3.2 handling complaints:
http://www.silkysteps.com/forum/showthread.php?t=12627
http://www.silkysteps.com/forum/showthread.php?t=14410
http://www.silkysteps.com/forum/showthread.php?t=15644

From OCR.org.uk's Unit SHC 34
Responding to complaints includes:
 listening to the complaint
 giving the complainant time and respect
 recording the information
 reporting to a senior member of staff
 accessing the Complaints Policy
 ensuring the complainant has access to the Complaints Policy
 ensuring the complainant knows what will happen next

Main points of agreed procedures for handling complaints include:
 the Complaints policy is a recorded and documented procedure that is available
 the complainant is listened to and respected
 the Complaints Policy is time-based and the complaint is dealt with in a documented time-frame.
 complaints are normally dealt with by nominated members of staff
 the procedure is clear
There may be both formal and informal options.

There is also good reading for SHC 34 on page 44 & 45 of the cache handbook preview - amazon.co.uk

Best wishes


All times are GMT +1. The time now is 02:40 PM.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.