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-   -   SHC 34 3.2 explain handling complaints (http://www.silkysteps.com/forum/showthread.php?t=15891)

super6 05-02-2012 02:29 PM

SHC 34 3.2 explain handling complaints
 
ive just started this course and im so stuck,im a foster carer,
explain the main points of agreed procedures for handling complaints.

lyn c 05-03-2012 07:54 AM

Hi
look at this thread to see if it helps you

http://www.silkysteps.com/forum/show...ght=complaints

Lynne

Ruthierhyme 05-03-2012 08:20 AM

Hi, a warm welcome to silkysteps.

Your setting's policies and procedures will have the information for you to respond to this criteria xx

This is from the Social & Health care unit level 2

Responding to complaints includes:

 listening to the complaint
 giving the complainant time and respect
 recording the information
 reporting to a senior member of staff
 accessing the Complaints Policy
 ensuring the complainant has access to the Complaints Policy
 ensuring the complainant knows what will happen next

Main points of agreed procedures for handling complaints includes

 The Complaints policy is a recorded and documented procedure that is available
 The complainant is listened to and respected
 The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame
 Complaints are normally dealt with by nominated members of staff
 The procedure is clear
 There may be both formal and informal options

If you're in England check page 30 and 31 of the EYFS 2014 framework

Foster carer complaint procedure - online search

Hth, enjoy the site xx

super6 05-10-2012 01:55 PM

thankyou so much,,can now type it up.im a week over my hand in date,not good start.wish you all lived close by haha

debmow 05-12-2012 02:30 PM

dont know if this is a bit late now but my FPSW gave me my local county council complaint leaflet so I was able to use local addresses and phone numbers as well. It was however also on my county council website.


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